Digital Wallet: simplified employee workflows, reducing time spent on administrative tasks

Challenge

The client, a global healthcare company (NDA), was undergoing a comprehensive digital transformation to modernize its internal processes. The existing system relied on physical paper and plastic cards for various employee workflows, which were:

1. Inconvenient and prone to loss or damage.
2. Time-consuming to manage and replace.
3. Not integrated, making access to essential resources cumbersome.

The client sought to replace these with a unified, digital solution: a ‘Digital Wallet’ to consolidate all essential employee cards and streamline day-to-day operations.

Scope & Services

• Discovery Phase (Product Scoping): Collaborated closely with the client to define project scope and gather insights into employee needs. Identified key functionalities to ensure alignment with organizational goals and user expectations.
• UX / UI Design: Designed an intuitive, visually appealing interface that offered seamless navigation and quick access to essential cards and features. Tailored the experience to fit a diverse audience of employees with varying levels of technical proficiency.
• Development: Leveraged advanced technologies to build a secure, high-performing platform capable of handling the demands of a large workforce. Prioritized scalability, ensuring the solution could adapt to the company’s growth.

Technical implementation

The development team utilized the following technologies to deliver the Digital Wallet:

• Capacitor: Enabled cross-platform compatibility, ensuring the solution worked seamlessly across both iOS and Android devices.
• Laravel: Served as the backend framework for secure, efficient data processing and API integration.

The architecture was designed to prioritize data security and performance while enabling real-time synchronization for accurate and up-to-date information.

Solution

The Digital Wallet was implemented as a comprehensive mobile solution, providing employees with a single, accessible platform for managing internal processes. Key features included:

• Corporate SSO API Integration: Secure login through the company’s Single Sign-On (SSO) system, ensuring seamless and secure access.
• Informational Pages: Accessible guides and resources, such as how to report a complaint about the safety of our medicinal products & compliance-related information.
• Submit Complaints or Medical Inquiries: A feature allowing employees to easily file product safety complaints or ask medical questions.
• Report Work Attendance Status: Enables employees to log their current work status – in the office, working remotely, attending a meeting, or absent
• Interactive Parking Reservation System: Book parking spots in the office using an interactive map for easy spot selection.
• Marketing Activity Calendar: A dynamic calendar showcasing organizational events such as conferences, webinars, meetings, and other initiatives, helping employees stay updated on upcoming activities.

Results

The introduction of the Digital Wallet delivered significant improvements:

• Increased Efficiency: Simplified employee workflows, reducing time spent on administrative tasks.
• Cost Savings: Eliminated expenses related to producing and maintaining physical cards.
• Enhanced Accessibility: Empowered employees with instant access to resources on their mobile devices.
• Improved User Satisfaction: Provided a modern, intuitive solution that aligned with the organization’s digital transformation goals.

The client reported positive feedback from employees and an overall increase in operational agility, making the Digital Wallet a cornerstone of their internal process optimization efforts.